Frequently Asked Questions

All of our vehicles come with premium features including air conditioning, bluetooth, cruise control and parking sensors.

Yes, the vehicle is handed over with a full tank at the start of the rental and must be returned with a full tank. If you wish, you can purchase a pre-paid tank according to the current price list. In this case, we will take care of the refuelling for you.

Yes, all our vehicles are completely non-smoking due to the high level of service.

Dimensions of all our vehicles can be found in the Fleet section. In this case, we recommend renting an N0 to N1 category vehicle from us, which are comparable in dimensions to passenger vehicles, but still provide enough space for transporting cargo. With other vehicle categories, entry to the garage is prohibited.
 

NOTICE: The client is responsible for any damage and must check that the garage is high enough for the vehicle to be driven into and handled in the garage.

Yes, AVIS also has a fleet of commercial vehicles of various sizes up to 3.5t. You can easily select and book a vehicle through our Fleet.

Yes, we have fitted all our N1 to N9 vehicles with a reinforced floor.

At AVIS, we do not have a strict policy prohibiting the transport of pets. However, if you use our services in this manner, we ask that you take extra care before returning your vehicle to avoid cleaning fees and interior damage charges that are not covered by collision insurance.

We are looking for partners for the Avis Prestige division, please visit the Franchise section for more information.

Each of our vehicles is equipped with air conditioning, cruise control, Bluetooth, USB and parking sensors. Larger vehicle categories can be equipped with parking cameras, 360° sensors and automatic transmission.

A vehicle condition check is carried out before each rental. The current condition of the vehicle is recorded on the Acceptance Report. It is the customer's responsibility to make sure that any damage to the vehicle is noted on the report. If you find damage to the vehicle that is not listed on the Acceptance Report, please contact AVIS branch staff before using the vehicle.

We accept credit card payments: Avis Charge Card, Visa, MasterCard, Diners Club Card valid for at least 6 months after the end of the rental period and Online payments via the payment gateway on this page. We only accept credit cards in their physical form (use of Apple PAY, G-PAY and others is not possible).

Yes, it can, but at a fee determined by the applicable fee schedule for additional services. Each driver who will be driving the vehicle must present himself at the branch and show his identity.

The average age of our fleet is 6 months.

If you are not satisfied with the vehicle, please contact or visit the AVIS branch where you picked up the vehicle and depending on the range of vehicles available, we will exchange the vehicle for you. However, please note that a change of booking (change of vehicle type) may result in a change to the rental amount. You will be informed of the difference in price.

In the booking form, choose your pick-up/drop-off location, select your rental date and time Payless will find the best offer for you from all available vehicles. Choose the vehicle category you need.

• AVIS Slovakia employees not only clean but also disinfect all their vehicles before and after each rental
• AVIS Slovakia employees take strict safety measures to eliminate the spread of viral diseases
• More rigorous cleaning and disinfection also applies to the company's workplace areas

You can drive our vehicles throughout the European Union and Europe without restrictions. Exceptions are the following countries: Albania, Bulgaria, former Yugoslavia (except Croatia and Slovenia), Russia, Ukraine, Romania.

The customer is obliged to verify and also to pay at his own expense all fees associated with the entry and use of the roads in the country in question.

The vehicle can only be rented or returned during the opening hours of each branch.

HOW MUCH ? 

The rental price depends on the model, location, length of rental and mileage. One day is counted as 24 hours and every day started is charged.
During the booking process, please pay attention to the general terms and conditions for all important information before you book and collect the vehicle. 

WHEN? 

A deposit is required prior to rental, which can be paid in advance by online payment or debit/credit card in the  Reservation management section, or directly at the branch when collecting the vehicle.

It is not possible to pay in cash.

• A deposit of € 1,300 is required as standard for a rental period of 1 - 5 days. In case of longer rental period, you can check the amount of the deposit in the section Booking Management or with AVIS staff directly at the branch or call centre 0900 200 200 (the line is charged at 0,60€/min.)
• The deposit can be paid
  • by credit card at the branch in the form of pre-authorisation or by making a payment
  • online via our website in the Deposits section
  • at the latest when collecting the vehicle
• Overview of the deposit amount by vehicle category:
  • Economy, Compact: from 900 €
  • Intermediate: from 1 100 €
  • Full Size, VAN, 8-9 seater Economy and Intermediate SUV Premium: from 1 300 €
  • 8-9 seater vehicles and Full Size SUVs: from €2,500
  • Full Size SUV Premium: from €3,500

The final deposit amount will be determined in accordance with the security protocol.

• As a rule, we will process refunds within 5 working days. The settlement is then automatically sent to the issuing bank for processing.
   

The vehicle must be returned refuelled and clean enough to be inspected.

For more information, see the article Inspection before returning the vehicle.

If any warning light comes on in the vehicle or if the vehicle reports that it is due for a service, do not underestimate it and report it immediately to the AVIS Fleet Department on +421902933887 or by e-mail to fleet@avis.sk

For more information, please visit the Assistance section.

If the rented vehicle is inoperable or otherwise inoperable, please contact Allianz assistance at  +421250122222

For any damage to the vehicle, you must complete the accident report included in each vehicle and notify the lessor within 24 hours.

For more information, see the Assistance section.

The price does not include additional charges such as additional driver fee, additional vehicle equipment (child car seat, navigation, ...), out-of-hours service, vehicle parking,...
All options and amounts of additional fees can be found in Customer and Claims Services -> Fees.

Please note that penalties for traffic offences are not included in the booking price.

A list of service centres can be found in the Assistance section

• Valid documents:
  • ID card
  • driving licence
  • a debit/credit card valid for at least 6 months after the end of the rental period

• Minimum age 25 years

• Deposit in the specified amount (by card directly at the branch or online at avisvan.sk in the Online Deposit section)

No, all AVIS vehicles have pre-paid motorway tolls within Slovakia.

The amount of the deposit is individual for specific types of vehicles. Choose a specific vehicle category, check availability and make an online deposit, which will be credited back to your account after the rental (after deduction of the rental amount). As a rule, the refund takes up to 5 working days.

If you do not see the funds released after this time, the delay is probably due to the issuing bank, so please contact our booking office by email at info@avis.sk, where we can send you a confirmation of the settlement on our side with which you can contact your issuing bank.

Before crossing the border, you need to check what fees are required for commercial vehicles in that country and enter them as a requirement in the booking notes. All our vehicles are equipped with a Slovak vignette and part of our fleet is equipped with Austrian ECO plaques. Foreign vignettes must be obtained at your own expense.

If necessary, you can order 24/7 EU-wide Raodside Assistance with your booking.

PLEASE NOTE: When entering Hungary with a van, you must purchase a D2 category vignette, which applies to all commercial vehicles.

We do not complicate VEHICLE RELEASE unnecessarily. a) Administration, which does not take much time - checking of personal documents: ID card (passport), driving licence. b) Deposit: you will need a credit card with a minimum validity of 6 months to make a deposit. (Also valid if you have paid the deposit online) c) Vehicle inspection: our vehicles are thoroughly inspected before each rental and any existing damages are recorded in the handover report. Vehicle collection is possible during the opening hours of the branch concerned, which can be found at: https://www.paylesscar.sk/sk/kontakt.html.
RETURN OF VEHICLE: The vehicle must be returned at a pre-agreed time, at an agreed location. The vehicle must be returned with a full tank of gas and in a condition to allow for inspection. Any damage or defects to the vehicle must be reported to the rental staff. The vehicle can be returned during the opening hours of the branch.